At EZ Cover, we are committed to ensuring your satisfaction with every purchase. If you need to return an item or request a refund, please review our detailed policy below. This policy outlines the procedures for various situations to make the process as smooth as possible.

1. General Return & Refund Process

• Return Request: To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your order.
• Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions for returning the item. Returns without an RAN will not be processed.
• Condition of Return: Items must be returned in their original condition, unused, and in the original packaging. Please include all tags and accessories.

2. Return & Refund Scenarios

• Defective or Damaged Items:

  • Process: Contact us within 7 days of receiving the item with details of the defect or damage. Include photos if possible.
  • Refund or Replacement: We will arrange for a replacement or issue a full refund, including return shipping costs. If a replacement is not available, a refund will be processed.

• Incorrect Items:

  • Process: If you receive the wrong item, contact us within 7 days with details of the incorrect item received and the item ordered. Include photos if applicable.
  • Refund or Replacement: We will send the correct item and arrange for the return of the incorrect item. If a replacement is not desired, a full refund will be issued, including return shipping costs.

• Item Not Received:

  • Process: If your order has not arrived within the expected delivery time frame, contact us with your order details. We will investigate the issue with the carrier.
  • Refund or Replacement: If the item is confirmed lost, we will offer a full refund or send a replacement at no additional cost.

• Order Cancellation:

  • Process: Orders can be canceled within 1 hour of placement by contacting us at [email protected]. If the order has already been processed or shipped, the return process will apply.
  • Refund: If canceled within the allowed time, we will issue a full refund. If the order has shipped, follow the standard return process to obtain a refund.

• Change of Mind:

  • Process: If you change your mind about a purchase, you may return the item within 30 days of receipt. Return shipping costs are the responsibility of the customer.
  • Refund: A refund will be issued for the purchase price of the item once we receive and inspect the returned item. Original shipping charges are non-refundable.

3. Refund Process

• Refund Issuance: Refunds are processed within 5-7 business days after receiving and inspecting the returned item. The refund will be issued to the original payment method.
• Notification: You will receive an email notification once your return has been processed and the refund has been issued.

4. Shipping Costs

• Return Shipping: For defective, damaged, or incorrect items, return shipping costs will be covered by us. For other returns, customers are responsible for return shipping costs.
• Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Contact Us

If you have any questions or need further assistance with returns or refunds, please contact us:

Email: [email protected]

Address: 6306 20th Ave, Brooklyn, NY 11204, United States

We appreciate your business and are here to ensure that your experience with EZ Cover is positive. Thank you for choosing us!